> For the complete documentation index, see [llms.txt](https://docs.dogwiftools.com/dogwiftools/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dogwiftools.com/dogwiftools/getting-started/common-issues-and-troubleshooting.md).

# Common Issues and Troubleshooting

This section includes a list of common issues you might encounter, whether due to bugs or user errors, along with possible solutions and troubleshooting tips

## General

<details>

<summary>The software is a blank white screen</summary>

VPS’s use an older version of Microsoft Edge WebView, so you need the new version to allow the GUI to render

1. Head over to [Microsoft Edge WebView2](https://developer.microsoft.com/en-us/microsoft-edge/webview2/?form=MA13LH#download) website
2. Download the evergreen standalone installer
3. Run the installer

</details>

<details>

<summary>Tasks Not Running? How to Restore build.exe</summary>

<mark style="color:purple;">**Why is Windows Defender flagging our program?**</mark>

Windows Defender flags our program because it’s not digitally signed and was compiled in a way that can trigger false alarms. Rest assured, the software is safe to use. You can restore it without worry. Please follow the steps below.

1. First open Windows Security/Defender
2. Allow any false threats relating to **build.exe**
3. Go to Protection History and restore **build.exe**
4. Open DogWifTools, head over to Settings, then General, and click Repair
5. Restart DogWifTools

<mark style="color:orange;">**If the steps above did not work follow the steps below:**</mark>

1. Open Windows Security
2. Go to Virus & threat protection, then Manage Settings
3. Temporarily disable Real-Time Protection
4. Allow any false threats relating to **build.exe**
5. Go to Protection History and restore **build.exe**
6. Open DogWifTools, head over to Settings, then General, and click Repair
7. Restart DogWifTools
8. **Remember to turn Real-Time Protection back on** after completing these steps

</details>

<details>

<summary>The Update keeps failing </summary>

<mark style="color:purple;">**Why is Windows Defender flagging our program?**</mark>

Windows Defender flags our program because it’s not digitally signed and was compiled in a way that can trigger false alarms. Rest assured, the software is safe to use. You can restore it without worry. Please follow the steps below.

1. Make sure you are allowing admin privileges when the auto-updater launches
2. If you have a VPN on try turning it off and restarting DogWifTools
3. Make sure you have enough space on your hard drive&#x20;
4. First open Windows Security/Defender
5. Allow any false threats relating to **build.exe**
6. Go to Protection History and restore **build.exe**
7. Restart DogWifTools

<mark style="color:orange;">**If the steps above did not work follow the steps below:**</mark>

&#x20;<mark style="color:yellow;">For steps 1-3 below you can watch this</mark> [<mark style="color:yellow;">**VIDEO**</mark>](https://www.youtube.com/watch?v=N11uiMy0uns)

1. Press **Windows Key + R** on your keyboard to open the Run dialog box
2. In the Run dialog, type **`%`**&#x74;em&#x70;**`%`** and press **Enter** or click **OK**
3. Delete the files in the temp folder
4. Restart your pc
5. Open Windows Security
6. Go to Virus & threat protection, then Manage Settings
7. Temporarily disable Real-Time Protection
8. Allow any false threats relating to **build.exe** and/or **DogWifTools.exe**
9. Go to Protection History and restore **build.exe** and/or **DogWifTools.exe**
10. Restart DogWifTools
11. **Remember to turn Real-Time Protection back on** after completing these steps

</details>

<details>

<summary>Install/Update is stuck</summary>

An update can take a while, depending on your computer's specs and network speed. However, if it has been more than 10-15 minutes, Follow the steps below:

1. Turn off your VPN if you have one enabled
2. Make sure you haven't blocked the terminal window. Try pressing Enter in the terminal or right-clicking on the terminal window

</details>

<details>

<summary>I accidentally deleted my wallets</summary>

<mark style="color:purple;">**Windows:**</mark>

1. Press Windows + r
2. type `%appdata%`
3. Open the DogWifTools Folder, then the main folder
4. Go through some of the recent config-backup files and check to see if the wallets you deleted are under the wallet section in the json file

<mark style="color:purple;">**MacOS**</mark>

1. Open Finder
2. Go to Documents
3. Open the DogWifTools Folder, then the main folder
4. Go through some of the recent config-backup files and check to see if the wallets you deleted are under the wallet section in the json file

</details>

<details>

<summary>The GUI freezes</summary>

If you have a VPN on turn it off and run the software.

</details>

<details>

<summary>I can't login</summary>

Make sure you are connected to the internet and your firewall or anti-virus software isn't blocking anything. Also, try resetting your license on the dashboard. However if you still can't login, open a support ticket and we will help identifying the issue and get you cooking! When opening a ticket, make sure to send the login error!

</details>

<details>

<summary>The software has disappeared from my computer</summary>

Sometimes, Windows Defender may mistakenly quarantine an application due to a false positive. If this happens, please ensure to unblock DogWifTools.

</details>

<details>

<summary>GUI is not rendering properly</summary>

This issue may occur if your display has a different scaling setting. To resolve it, you can try using "Ctrl + Scroll" to zoom in and out of the GUI. Alternatively, go to the General Settings and change the User Interface Scale from 1.0 to 0.75.

</details>

<details>

<summary>I can't fund my wallets</summary>

Make sure your funder wallet has enough sol, try adding a bit more for fees.

</details>

<details>

<summary>Network error occurred: Cannot connect to host</summary>

<mark style="color:purple;">**Windows:**</mark>

1. Open PowerShell in administrator mode
2. Run the commands below
   1. certutil -generateSSTFromWU roots.sst
   2. Import-Certificate -FilePath .\roots.sst -CertStoreLocation Cert:\LocalMachine\Root
3. Restart your system

</details>

***

## Bundler

<details>

<summary>PF image file size (error 413)</summary>

This is caused when your image size is too big, please compress it.

</details>

<details>

<summary>Bubble maps are linked</summary>

Make sure you are not using the same wallet private key for funder and dev wallet

</details>